Casumo Privacy Policy

At Casumo, we take your privacy seriously and are committed to protecting the personal data you share with us when you use our services. This Casumo privacy policy explains how we collect, use, store and protect your information when you visit our site, register a Casumo login, use the Casumo app, or engage with our sportsbook and casino products. By creating an account with us, you agree to the practices described in this policy.

Who We Are

Our UK site is operated by Recro Limited, a company incorporated under the laws of Malta with company registration number C77858, registered address The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta. We hold a remote gaming licence issued by the UK Gambling Commission, account number 61549, licence number 061549-R-336718-002, for customers residing in the United Kingdom. Our services are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the English courts. Note that our Rest of Europe site is operated by a separate entity, Keep Limited, under an MGA licence.

Information We Collect

When you register for a Casumo casino account or use Casumo online casino services, we collect various categories of personal data necessary to provide our services, verify your identity, and comply with our regulatory obligations.

• We collect identity information such as your name, date of birth, address and contact details when you register
• We gather financial information, including payment card details, e-wallet information and banking data used for deposits and withdrawals
• We record your gaming activity, including games played, bets placed, wagering history and Casumo bonus usage
• We track technical data such as IP address, device type, browser information and login timestamps whenever you access your Casumo login
• We may collect verification documents, including proof of identity and proof of address, to comply with anti-money laundering regulations
• We monitor your use of our Casumo app and Casumo mobile casino features, including Face ID or Touch ID login where applicable

How We Collect Your Data

We collect information directly from you when you register, deposit funds, contact our support team, or participate in Casumo casino promotions. We also collect data automatically through cookies and similar tracking technologies when you browse our online casino, and we may receive information from third parties such as identity verification providers, payment processors and fraud prevention agencies.

How We Use Your Information

We use the personal data we collect for a range of purposes connected to operating our online casino and sportsbook responsibly and lawfully.

• We use your data to create and manage your account, including processing your Casumo casino login and verifying your identity
• We process your financial information to handle deposits, withdrawal requests and Casumo withdrawal time obligations
• We analyse your gaming behaviour to detect signs of problem gambling and support our responsible gambling commitments
• We use your contact details to send account notifications, service updates and, where you have consented, marketing communications about Casumo bonus offers and Casumo free spins promotions
• We rely on your data to prevent fraud, money laundering and unauthorised access to our platform
• We use aggregated data to improve our Casumo slots, live casino games and overall Casumo online casino experience

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the purpose of processing. We process data to perform our contract with you when you use our services, to comply with our legal obligations as a licensed gambling operator, to protect our legitimate interests in preventing fraud and securing our systems, and, where required, based on your explicit consent, such as for marketing communications about Casumo casino promotions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with certain third parties where necessary to operate our business and meet our regulatory obligations.

• We share data with payment providers such as Visa, Mastercard, PayPal, Trustly, Paysafecard and Skrill to process transactions
• We disclose information to regulatory bodies, including the UK Gambling Commission, when legally required
• We share data with identity verification and fraud prevention services to confirm your identity and protect your account
• We may share information with eCOGRA as our alternative dispute resolution provider if a complaint reaches that stage
• We work with IT service providers and hosting companies who process data on our behalf under strict confidentiality obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while using our services, remember your preferences, and analyse how you interact with our Casumo slots, Casumo roulette and Casumo live casino sections. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site or Casumo app.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, accounting and regulatory reporting requirements. Where your account has been inactive for 12 consecutive months and still holds a real-money balance, we apply an administrative fee as described in our terms, and we notify you by email at least one month in advance before any such fee is charged.

Data Security

We are committed to protecting your data using appropriate technical and organisational measures. We use encryption technology to protect sensitive information such as payment details, and we restrict access to personal data to authorised personnel only. However, we cannot guarantee absolute security, and customer funds are not protected in the event of insolvency, as disclosed in our terms.

Your Rights

Under applicable data protection legislation, you have a number of rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team via live chat, available 24 hours a day, 7 days a week, or by emailing hey@casumo.com.

Age Restrictions and Responsible Gambling

We only accept customers who are 18 years of age or older. We verify age and identity as part of our onboarding process, and we use the personal data collected during verification to support our responsible gambling obligations, including self-exclusion and deposit limit tools available across our Casumo casino platform.

International Data Transfers

Where we transfer your personal data outside the United Kingdom, we ensure appropriate safeguards are in place, in accordance with applicable data protection law, to maintain a level of protection equivalent to that within the UK.

Restricted Jurisdictions

Our services are intended solely for customers located in the United Kingdom. We prohibit access to our site from any Restricted Jurisdiction, and we treat the use of a VPN, proxy service, or the provision of false information about your citizenship, location or residence as a Prohibited Activity. We may process location-related data to enforce these restrictions.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of your Casumo casino account after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team via live chat or by emailing hey@casumo.com. We aim to acknowledge complaints within 24 hours and resolve them no later than 8 weeks from receipt, after which eCOGRA acts as our independent dispute resolution provider.